24/7 EMERGENCY HOTLINE

Providing towing solutions for Newcastle, Gosford, Port Macquarie and surrounding areas.

CALL 02 4983 1111

FREQUENTly asked questions

What areas do you SERVICE?

Heatherbrae tilt trays provides towing and tilt tray solutions for Newcastle, The Hunter, Central coast and surrounding areas.

I am broken down but not sure where I am

If you have a smart phone you can use the GPS feature in apps such as google maps to determine your location.

How quickly can you get here?

Generally, we can reach most areas around Newcastle within 60 minutes, anytime of day. Upon booking a tow with us you will be given the ETA as provided by the driver.

What distances do you tow?

Heatherbrae Heavy Tow and Tilt trays can provide towing services as short or as long as needed, whether it be 500m up the road, or 1500KM interstate.

Can I cancel a tow after I book it?

Yes, you can cancel a tow unless we have already dispatched the tow truck. Once we have dispatched a truck unfortunately the job cannot be cancelled.

What are your trading hours?

We operate 24/7/365. We will tow you anytime day or night, and our 24 hour call-centre is on hand at all times to handle your enquiries.

Do you accept cash payment?

For the security of our customers and drivers we do not accept cash payment for jobs. All towing jobs must be prepaid at time of booking via a credit or debit card.

Are you insured?

Yes, we and every employee are fully insured.